| - Maintain ICT equipment and systems |
| - Customer support provision |
| - Install and configure ICT equipment and operating systems |
| - Install, configure and maintain software |
| - Testing ICT Systems |
| - ICT System monitoring and operation |
| - ICT Repair centre procedures |
| - Install, configure and test ICT Networks |
| - CompTIA Digital Home Technology Integrator (DHTH) |
| - (Optional unit) 410 - CompTIA A+ Essentials |
| - (Optional unit) 411 - CompTIA A+ IT Technician |
| - (Optional unit) 412 - CompTIA A+ Remote Support Techician |
| - CompTIA A+ Depot Technician |
| - Supporting users & troubleshooting a Microsoft Windows operating system |
- Supporting users & troubleshooting desktop application on a Microsoft Windows operating system |
| - Create automated procedures for ICT Operating Systems |
| - CISCO IT Essentials |
- Maintain equipment & system |